What is considered an “Emergency” and requires immediate attention?

  • No heat and the outside temp is lower than 50
  • No a/c and the outside temp is higher than 85
  • Clogged toilet after you have repeatedly tried to plunge it
  • Running water or leak
  • Lock out
  • No power
  • No water or hot water
  • Broken window or apartment door
  • Refrigerator, not cooling

If you have an emergency please call: (217) 359-4215

If you have a medical emergency, fire or burglary call 911.

What do I do if my garbage disposal stops working?

If your garbage disposal is not working, first reach below the unit and feel around for the reset button. Push the button to reset the unit. If that doesn’t work, then there may be something jammed in the unit. You need to rotate the unit to free it up. If you cannot easily free the grinder, call the Office.

What do I do if my toilet is overflowing?

If your toilet is overflowing, first shut off the water. The water shut-off valve is located behind the toilet. Turn the valve counter clockwise and you should hear the water stop running. Next insert the plunger in the toilet and begin plunging. You will know that the blockage is clear because the water in the toilet will drain down. To turn the water back on, turn the water shutoff valve clockwise. Let water in the tank fill up and flush.

If the problem persists, repeat the instructions above. Sometimes it takes a few tries to clear the blockage. If that does not work, please inform the Office or the Gatehouse if it is after hours.

What do I do if some of my outlets or lights are not working?

Every apartment has its own breaker box. In the one bedrooms it is in the pantry closet at the side of the kitchen. In the two bedroom apartments it is in the water heater closet. In the Williamsburg apartments it is in the locked room in the hallway, you will have to give the Office a call or if it is after hours you will need to call the gatehouse.

Once you locate the breaker box, open the cover and notice that it looks like several light switches. Feel each switch to make sure that it’s firmly in on the ON position. Once a breaker is tripped it will feel loose. Flip the switch to the OFF and then ON. This will reset the breaker and power should be restored. If the breaker won’t reset, you probably have too many things plugged into an outlet. If this occurs try unplugging everything from that outlet. If that does not work, please let the Office know.